Our Company Policies & Guidelines

Our Policies

If you would like to know more about our company’s policies please download the relevant document from the selection below:

Health & Safety Policy & Arrangements
Urban Planters recognises and accepts its health and safety duties for providing a safe and healthy working environment, (as far as is reasonably practicable), for all its workers, (paid or volunteer), and other visitors to its premises under the Health and Safety at Work Act 1974, the Fire Precautions (Workplace) Regulations 1997, the Management of Health and Safety at Work Regulations 1999, other relevant legislation and common law duties of care.

To this end we have implemented an Occupational Health and Safety management system that meets the ISO 45001: 2018 standard, to help control our OH&S risks and continuously improve our safe working performance.

Quality Policy

Urban Planters maintains and continuously improves its Policy and management systems in line with the ISO 9001:2015 standard. This policy is based on the fundamental principles of measuring and planning for continual improvement and is the governing document for setting improvement targets.

Equality & Diversity Policy

Urban Planters are committed to treating people both inside and outside the Company with equal fairness and respect regardless of an individual’s sexual orientation, religion or belief; as well as their gender, age, race and whether or not they have a disability.

Training and Development Policy

Employee development, which includes all aspects of training, is a key objective within Urban Planters. The aim of this policy and its associated procedures is to provide a working environment in which staff are able to maximise their performance, commitment and contribution to the aims of the Company.

Corporate Social Responsibility Policy

We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include our Franchisees, customers, employees, investors, suppliers, contractors, the community and our living environment.

Anti-Fraud and Bribery Policy

Urban Planters values its reputation and is committed to maintaining the highest level of ethical standards in the conduct of its business affairs. The actions and conduct of the Company’s staff as well as others acting on the Company’s behalf are key to maintaining these standards.

Whistle Blowing Policy

Urban Planters recognises the importance of having in place an effective and confidential channel of communication to allow employees to bring matters of concern, whether operational or personal, to the attention of senior management to enable Urban Planters to investigate fully and take appropriate corrective action.