Our Policies

If you would like to know more about our company’s policies please download the relevant document from the selection below:

Urban Planters have done everything in our power to ensure each of our branches are Covid-secure and that our mobile teams protect themselves and others as best as they can. Please find below our current Covid-19 risk assessment.

Health & Safety Policy
Urban Planters recognises that the disciplines of health and safety are an integral part of its management function. Urban Planters views these as a primary responsibility and to be the key to good business in adopting appropriate Health & Safety Standards.

To this end we have implemented an Occupational Health and Safety management system (OHSAS) that meets the OHSAS 18001:2007 standard, to help control our OH&S risks and continuously improve our safe working performance.

Quality & Environmental Policy
Urban Planters maintains and continuously improves its Policy and Management systems in accordance with ISO 9001:2015 and ISO 14001:2015. This policy is based on the fundamental principles of measuring and planning for continual improvement and is the governing document for setting improvement targets.

Slavery and Human Trafficking Policy
Urban Planters operate under a franchise model. The current turnover of the franchisor (Urban Planters Franchise Ltd) is below the £36m threshold that requires us to produce a slavery and human trafficking statement.

Equality Policy
Urban Planters are committed to treating people both inside and outside the Company with equal fairness and respect regardless of an individual’s sexual orientation, religion or belief; as well as their gender, age, race and whether or not they have a disability.

Employee Development & Training Policy
Employee development, which includes all aspects of training, is a key objective within Urban Planters. The aim of this policy and its associated procedures is to provide a working environment in which staff are able to maximise their performance, commitment and contribution to the aims of the Company.

Ethics Policy
Our ethical principles are the values that set the ground rules for all that we do as employees of Urban Planters. As we seek to achieve responsible commercial success, we will treat all stakeholders of the company with the utmost respect and integrity.

Anti-Bribery & Corruption Policy
Urban Planters values its reputation and is committed to maintaining the highest level of ethical standards in the conduct of its business affairs. The actions and conduct of the firm’s staff as well as others acting on the firm’s behalf are key to maintaining these standards.

Corporate Social Responsibility Policy
We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include our Franchisees, customers, employees, investors, suppliers, contractors, the community and our living environment.

Fraud Prevention Policy
In order to maintain Urban Planters’ high standards, procedures and controls have been established to provide an environment which will minimise the opportunity for fraud. These procedures and controls help Urban Planters conduct its business in a manner beyond reproach.